Refund Policy

1. Inspection & Approval Process

Once your returned package is delivered to our fulfillment unit, our luxury quality control team conducts a thorough physical inspection within 3 to 5 business days. You will receive an official email confirmation notifying you whether your refund has been approved or rejected based on product condition.

2. Refund Processing Timeframes

Upon approval, your refund will be processed immediately back to your original method of payment (Credit Card, Apple Pay, Shop Pay, or Klarna):

• Credit / Debit Cards: Standard processing takes 5 to 10 business days depending on your bank provider.
• Digital Wallet Payments: Standard processing takes 1 to 3 business days.

3. Damaged or Faulty Items

If you receive a defective or damaged luxury item, please notify our client concierge within 7 calendar days of delivery. Approved damage claims receive a full refund or immediate priority replacement, including original shipping expenses.

4. Late or Missing Refunds

If you have not received your approved refund after 10 business days, please check your banking account first, then contact your financial institution. If you still require assistance, reach out directly through our Customer Support Portal.

5. Governing Law

All refund terms and financial settlements are governed under the state laws of Colorado, United States of America.